Return & Refund Policy

Overview

At VELORIA, customer satisfaction is very important to us.

We carefully inspect every product before shipment to ensure quality. If you receive an item with a quality issue or an incorrect product due to our mistake, we will provide assistance and arrange a suitable solution.

Return & Exchange Eligibility

If there is any issue with your order, please contact us within 7 days after receiving your package.

To be eligible for a return or exchange:

• The item must be unused and in original condition. • The product must include all original packaging and accessories. • The item must not show any signs of wear, damage, or modification.

Products that have been used, worn, washed, or altered cannot be accepted for return or refund.

All returned items must pass our final inspection before a refund or replacement is processed.

Quality Issues & Damaged Items

If your item arrives with a quality issue or damage caused during transportation, please contact us within 7 days after delivery.

Please provide:

• Photos of the product • Photos of the packaging • A detailed description of the issue

This information helps our team review the situation quickly and provide the best solution.

Unboxing Video Requirement

For any shipping-related issues, we strongly recommend recording a complete unboxing video when opening your package.

An unboxing video helps confirm the condition of the package and product upon arrival and allows us to handle any claims more efficiently.

Return Process

Before returning any item, please contact us first to receive the correct return address and return instructions.

Please do not send products back to the original shipping address.

Customers are responsible for return shipping costs unless the issue was caused by our mistake.

All returned packages must include valid tracking information.

Restocking Fee

For approved returns or exchanges that are not caused by product defects or incorrect shipments, a restocking fee may apply.

Original shipping costs are non-refundable.

Refund Processing

Once we receive and inspect the returned product, we will process your refund or replacement request.

Refund processing time may vary depending on your payment provider and bank processing time.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: veloria66688@gmail.com

WhatsApp: +1 8165534256