Shipping Policy

Overview

At VELORIA, we aim to provide a smooth and reliable shipping experience for every customer.

Processing Time

Orders are usually processed and shipped within 1–3 business days after payment confirmation.

If any item is temporarily out of stock, we will contact you as soon as possible and provide an update or available options.

Shipping Method

We ship orders through reliable international shipping services, including dedicated shipping lines to the United States and DHL services.

After your order has been shipped, we will provide tracking information so you can follow your package.

Address Information

Please make sure all shipping information is correct before completing your order.

If an incorrect address is provided and the package cannot be delivered successfully, additional shipping costs may apply for resending the order.

If you choose to cancel the order in this situation, a restocking fee may be charged.

Delivery Confirmation

When the tracking information shows that the package has been delivered and signed for according to the shipping carrier’s records, we consider the order successfully received.

If the package is collected by another person after delivery confirmation, VELORIA is not responsible for the loss. Customers are advised to contact the local shipping carrier for further assistance.

Lost or Delayed Packages

If your package is lost during transportation or held by customs, please contact us.

We will work with the shipping carrier and provide assistance. In certain situations, we may arrange a replacement shipment as soon as possible.

Product Availability

If you are looking for a specific item that is not listed on our website, please contact us.

We have additional product options that may not yet be displayed online, and our team will be happy to check availability for you.

Contact Us

If you have any questions about shipping, please contact our customer support team.

Email: veloria66688@gmail.com

WhatsApp: +1 8165534256